Why would I use TeleMedicine Instead of going to see
 
a doctor?

You want to talk to a doctor now, or it is late at night, and you can’t reach your doctor. Or perhaps you are traveling and you cannot get an appointment with your doctor for a few days. Or maybe it’s just not convenient for you to go and wait in the doctor’s office. Our physicians are available 24/7 to assist you, on your schedule.

What if I have an emergency?

You should contact 911 or your emergency service provider.

How do I get a nurse on the phone?

Simply dial the toll free number 1(800) 643-6108 and select the TeleMedicine prompt, a Patient Care Coordinator will route your call to a Licensed Registered Nurse who will assist you with your questions, ask you about your current symptoms, take your medical history if it is not already on file, and arrange to get a Nurse on the phone. As soon as a nurse is available in your state (generally within an hour), the nurse will arrange a three-way call with you and the nurse.

What are the qualifications of TeleMedicine nurses
 
and doctors?

Only board certified licensed nurses and physicians may join the TeleMedicine Direct Network. TeleMedicine Direct conducts a thorough background check on each doctor and monitors state medical boards to make sure our physicians remain in good standing. TeleMedicine Direct physicians are U.S. based and are licensed to practice medicine in all 50 states, Puerto Rico, and Washington D.C.

What are the typical conditions treated
 
by TeleMedicine Advantage Nurses and Doctors?

Typical conditions our doctors treat include allergies, urinary tract infections, cold, flu, sinus and respiratory infections, as well as many other non-emergency illnesses.

Is my medical information kept confidential?

In addition to your well being, the confidentiality of your medical information is a top priority at TeleMedicine Direct. Your information is maintained in FileMD, the TeleMedicine Direct electronic medical record system, and is encrypted on our secure servers. FileMD procedures comply with HIPAA, the Federal Law that protects your personal health information.

Are the calls recorded?

Yes, your calls are recorded and stored confidentially in FileMD, along with your medical information.

What if I have a pre-existing condition, am I still able to use
 
TeleMedicine Advantage?

Yes, there are no restrictions. Anyone who is a member is eligible to use the service.

Is there a minimum age requirement?

No, however, an adult/guardian must be present in order for a TeleMedicine Directdoctor to treat an underage dependant.

How is TeleMedicine Advantage different from a health plan?

Your TeleMedicine Advantage Plan is a high quality supplement to Medicare and other insurance plans or as a stand alone to help provide options reducing out of pocket expenses. With medical costs skyrocketing the high costs treatment can be of great benefit.

LifePerks for Health Concierge is a VIP Concierge Service which can save you thousands dollars for diagnostics, blood work, lab work and more. Once enrolled call our toll free number and one of our network providers will to find you the right specialist at the best negotiated rate and make an appointment on your schedule. With LifePerks for Health TeleMedicine Direct, you pay reduced rates for many out-of-pocket health care services you would otherwise purchase at full price.

Will I receive a membership card?

Yes. Your member ID card identifies you as an TeleMedicine Advantage member and assures that you will receive the preferred member rates. You will need to present your member ID card to your provider (along with your appointment confirmation) at the time of service.

Can my family use TeleMedicine Advantage too?

 
Yes. Use TeleMedicine Direct to save on health care for you, your spouse and your dependent children. Savings on Long-Term Care services also apply to parents, in-laws, and grandparents.