Call Us At 1 (800) 643-6108

Austin, Texas

TeleMedicine FAQs

Why would I use TeleMedicine Direct Instead of going to see a doctor?


You want to talk to a doctor now, or it is late at night, and you can’t reach your doctor. Or perhaps you are traveling and you cannot get an appointment with your doctor for a few days. Or maybe it’s just not convenient for you to go and wait in the doctor’s office. Our physicians are available 24/7 to assist you, on your schedule.


How do I get a doctor on the phone?


Simply dial the toll free number 1(800) 643-6108 to arrange your doctor consultation. A nurse will answer your call, ask you about your current symptoms, take your medical history if it is not already on file, and arrange to get a doctor on the phone. As soon as a doctor is available in your state (generally within an hour), the nurse will arrange a three-way call with you and the doctor.


Why does the TeleMedicine Direct nurse stay on the line during the doctor consultation?


As your advocate, the nurse sends your medical information to the doctor and stays on the phone with you and the doctor to provide continuity through the consultation process. If the doctor writes a prescription, the nurse will help you get it filled and provide other assistance you may request. The nurse will also follow up with you within five days to see how you are doing.


What is the purpose of the follow-up call by the nurse after the doctor consultation?


The nurse follows up to find out if the treatment prescribed by the doctor is helping you and to ask you about your satisfaction with the service. The nurse will also discuss next steps, if any, in your treatment. You may request to have a record of your consultation sent to your doctor. The nurse will ask for your authorization to release the information and send it by secure email or FAX to your physician.


What are the typical conditions treated by the TeleMedicine Direct doctors?


Typical conditions our doctors treat include allergies, urinary tract infections, cold, flu, sinus and respiratory infections, as well as many other non-emergency illnesses.


How does TeleMedicine Direct help me save money?


TeleMedicine Direct Concierge specialist will negotiate the best rate for you for a wide range of health and wellness services through a nationwide access to more then 500,000 physicians, dentists and other healthcare professionals. Everything is negotiated for you individually one-on-one with the healthcare professional on your behalf.


What if I have an emergency?


You should contact 911 or your emergency service provider.


What are the qualifications of TeleMedicine Direct doctors I will take to on the phone?


Only board certified, licensed physicians may join the TeleMedicine Direct Doctor Network. TeleMedicine Direct conducts a thorough background check on each doctor and monitors state medical boards to make sure our physicians remain in good standing. TeleMedicine Direct physicians are U.S. based and are licensed to practice medicine in all 50 states, Puerto Rico, and Washington D.C.


What are the typical conditions treated by TeleMedicine Direct doctors?


Typical conditions our doctors treat include allergies, urinary tract infections, cold, flu, sinus and respiratory infections, as well as many other non-emergency illnesses.


Can I obtain a prescription medication?


You can obtain a non-narcotic, non-DEA controlled prescription, provided theTeleMedicine Direct doctor thinks it is necessary. The decision to prescribe is made by the doctor after reviewing your medical history and speaking with you on the phone about your current symptoms.


Is my medical information kept confidential?


In addition to your well being, the confidentiality of your medical information is a top priority at TeleMedicine Direct. Your information is maintained in FileMD, the TeleMedicine Direct electronic medical record system, and is encrypted on our secure servers. FileMD procedures comply with HIPAA, the Federal Law that protects your personal health information.


Are the calls recorded?


Yes, your calls are recorded and stored confidentially in FileMD, along with your medical information.


What if I have a pre-existing condition, am I still able to use TeleMedicine Direct?


Yes, there are no restrictions. Anyone who is a member is eligible to use the service.


Is there a minimum age requirement?


No, however, an adult/guardian must be present in order for a TeleMedicine Directdoctor to treat an underage dependant.


How is TeleMedicine Direct different from a health plan?


LifePerks for Health Concierge is a VIP Concierge Service 24/7, to find you the right specialist at the best negotiated rate and make an appointment on your schedule. With LifePerks for Health TeleMedicine Direct, you pay reduced rates for many out-of-pocket health care services you would otherwise purchase at full price.


What providers are available through TeleMedicine Direct?


TeleMedicine Direct Concierge has access to variety of health care professionals, including general physicians, dentists, eye specialists, and many other specialty doctors.


Do I need Internet access to use TeleMedicine Direct?


No. You can use your TeleMedicine Direct membership by calling the toll-free Customer Care number on your TeleMedicine Direct card. An advisor can help you locate providers, compare and confirm preferred rates, and more.


Will I receive a membership card?


Yes. Your member ID card identifies you as an TeleMedicine Direct member and assures that you will receive the preferred member rates. You will need to present your member ID card to your provider (along with your appointment confirmation) at the time of service.


Can my family use TeleMedicine Direct too?

Yes. Use TeleMedicine Direct to save on health care for you, your spouse and your dependent children. Savings on Long-Term Care services also apply to parents, in-laws, and grandparents.